Medic Alert, (Connect America), seems to be more about sales than service. The product itself works, as long as you have a good cell signal.
God help you if you're dealing with a customer service rep. I repeatedly asked them to correct information on the account, including current cc info. The calls just kept coming. Two weeks after having a rep close the account & returning the system, I get a call from a "Senior Account Manager" in collections about the account cc being expired.
Their system is dis-functional, disjointed, and their phone reps are poorly trained. Had I been given the proper information the first time, no further action would have been required.
Don't use them. There are plenty of options.
Product or Service Mentioned:
Connect America Account.
Reason of review: Poor customer service.
I didn't like:
Uneducated service reps who promised and did not follow through.