Connect America - Unwanted Service Additions (just like Wells Fargo scams)

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Connect Americamailed 5 pages of fine print attached to a large printcover page to my 91 year old mother. This notice was "thanking her for subscribing" to an extra service at $5.00 / mo (in addition to her regular health alert system.) She had done no such thing!

Furthermore they said she could cancel this service, but only within 7 days or else she would incur a cancellation charge. Thereafter, they would continue to automatically bill her for the additional charges.

This unethical practice just reeks of elder abuse. I would never choose this *** company and regret my sister forced her sign up for the initial service from these predators.

Product or Service Mentioned: Connect America Subscription.

Reason of review: unordered additions to service.

Monetary Loss: $10.

Connect America in Eagle, Idaho - Medic Alert; great concept, lousy service

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2.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Medic Alert, (Connect America), seems to be more about sales than service. The product itself works, as long as you have a good cell signal.

God help you if you're dealing with a customer service rep. I repeatedly asked them to correct information on the account, including current cc info. The calls just kept coming. Two weeks after having a rep close the account & returning the system, I get a call from a "Senior Account Manager" in collections about the account cc being expired.

Their system is dis-functional, disjointed, and their phone reps are poorly trained. Had I been given the proper information the first time, no further action would have been required.

Don't use them. There are plenty of options.

Product or Service Mentioned: Connect America Account.

Reason of review: Poor customer service.

I didn't like: Uneducated service reps who promised and did not follow through.

  • Medica Alert

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